Readers may well remember the young assistant manager, Ellen Stott of the Hawksmoor Steak House in Edinburgh, who served guests a bottle of 2001 Chateau le Pin Pomerol instead of a of 2001 Chateau Pichon Longueville Comtesse de Lalande. Not too much of a problem you wouldn’t think, but at £4,500 for the former and a mere £260 for the latter you can see the poor girl’s dilemma.
The Pomerol is the most expensive on the ‘rarities’ section of the restaurant’s wine list, with only 500 cases of the wine produced.
The steak restaurant group turned the blunder into positive PR, which earned it national media coverage when it put out a good-natured Tweet about the mix-up: “To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4,500 on our menu, last night – hope you enjoyed your evening!
“To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway.”
They must do, she has been promoted to General Manager: on her promotion she said, “I’m really delighted to have be promoted, but our wine manager has said that I’m still not allowed near the wine room.”
Co-owner of the group, Will Beckett summed it up when he said: “I think Ellen’s experience of what happens at Hawksmoor – both in terms of developing people and how to treat them when things go wrong (or right) – will stand her in great stead to be a wonderful Hawksmoor general manager.”
Well done Mr Beckett.